Frequently Asked Questions
btjil FAQ — Answers to All Your Questions
From deposits to withdrawals, VIP to casino games — clear answers to every question you might have about btjil are all on this page.
This btjil FAQ page was created with players in mind — whether you are opening an account for the first time or running into small issues while playing regularly. Detailed answers to more than 20 questions are provided across four sections: deposit methods, withdrawal timelines, VIP cashback, and casino game rules. If you cannot find what you are looking for, reach out to our 24/7 support team directly.
Q&A by Category
Deposit Questions
btjil currently supports three mobile banking methods for deposits: bKash, Nagad, and Rocket. All three are fast and secure. You can add balance to your account within minutes using whichever wallet you prefer.
The minimum deposit at btjil is ৳500. This applies to all three methods — bKash, Nagad, and Rocket. If you want to start with a small investment, you can begin playing with your first deposit bonus from just ৳500.
After logging in to btjil, select the "Deposit" option and choose Nagad as your payment method. Send the payment from the Nagad app or via USSD (*167#) to the designated number, then paste the transaction ID to confirm. Your balance is usually credited within a few minutes.
Occasionally a deposit may take a little longer due to network delays. Wait a few minutes. If it still hasn't been resolved, contact us via live chat with your transaction ID and deposit amount, or email [email protected]. Our support team will verify and resolve the issue promptly.
Yes, Rocket is also a mobile financial service — it is the mobile wallet of Dutch-Bangla Bank. You can make payments by dialing *322# or through the Rocket app. Depositing at btjil via Rocket is just as straightforward as bKash or Nagad, and the minimum amount is the same — ৳500.
Withdrawals
At btjil, withdrawals are generally processed within 15 minutes to 2 hours. In most cases, the money reaches your mobile wallet well within that time. During busy periods or when verification is required, there may be a slight delay.
The minimum withdrawal amount at btjil is ৳1,000. This limit applies equally across bKash, Nagad, and Rocket. To make a withdrawal, your account balance must be at least ৳1,000.
Yes, winnings from a bonus can be withdrawn, but you must first meet the wagering requirement. For example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 25 = ৳25,000 in bets before you can withdraw (wagering applies to the bonus amount only, not deposit + bonus). Once the requirement is met, the winnings can be withdrawn just like your regular balance.
A withdrawal may remain pending if identity verification is incomplete or a security review is needed. In some cases, delays also come from the payment gateway. If it has been pending for more than 2 hours, contact us via live chat or at [email protected] — our team will look into it right away.
When making a withdrawal, you will need to specify your bKash, Nagad, or Rocket number. Use a registered account number that is in your own name, as numbers are verified for security purposes.
VIP Program
VIP members receive cashback each week at a set rate based on their betting activity. The higher the tier, the higher the cashback rate. Players at higher tiers also get priority support, faster withdrawal processing, and access to exclusive promotions.
Each week, a fixed percentage of your total bets is returned to your account as cashback. The cashback rate depends on your VIP tier. The amount is typically credited automatically on a set day of the week.
btjil has five VIP tiers in total:
Bronze — up to 0.2% weekly cashback
Silver — up to 0.3% weekly cashback
Gold — up to 0.5% weekly cashback
Platinum — up to 0.6% weekly cashback
Diamond — up to 0.8% weekly cashback
New members start at the Bronze tier.
Bronze — up to 0.2% weekly cashback
Silver — up to 0.3% weekly cashback
Gold — up to 0.5% weekly cashback
Platinum — up to 0.6% weekly cashback
Diamond — up to 0.8% weekly cashback
New members start at the Bronze tier.
You can advance to the next tier by playing regularly and staying active. The more you play, the sooner you create the opportunity to move up. For details on exactly when and how tier changes happen, contact us via live chat.
Diamond is btjil's highest VIP status. At this tier, weekly cashback goes up to 0.8%. Players at higher tiers also receive priority service, such as faster withdrawal processing and early access to exclusive offers.
Casino & Table Games
Teen Patti is a popular South Asian card game played with three cards — the player with the strongest hand wins. Andar Bahar is even simpler: a joker card is placed on the table and you bet on which side ("Andar" or "Bahar") a card of the same value will appear first. Both games can be played in live dealer or virtual mode.
Yes. In live dealer games, a trained dealer deals cards or spins the roulette wheel via a live camera feed — you watch it all in real time. It gives you the feel of a physical casino from the comfort of your home. Live tables from world-class providers including Evolution Gaming and Ezugi are available on btjil.
In Baccarat, you bet on which of two hands — "Player" or "Banker" — will score closest to 9. You can also bet on a "Tie". 10, J, Q, and K are worth zero points; A is worth 1. If the total goes into double digits, only the last digit counts. Beginners can get comfortable quickly by practising at a virtual table with low stakes.
Roulette is actually quite straightforward. A wheel has numbered slots and a ball spins around it — wherever the ball lands is the result. You can bet on a specific number, colour (red/black), odd/even, or groups of numbers. Starting with simple bets like red or black makes it easy for beginners to get the hang of roulette.
RTP stands for Return to Player — it indicates what percentage of total bets a game returns to players over the long run. For example: a 96% RTP means that on average ৳96 comes back for every ৳100 bet — but this is an average across millions of spins, not the result of a single session. A higher RTP generally means a comparatively better position for the player.
Absolutely. btjil's live casino is fully playable from a mobile browser — no separate app download needed. On any Android or iOS smartphone, just visit the website and you'll find all the games including live tables, Teen Patti, and Andar Bahar. A good internet connection gives you the smoothest experience.
Do you have any more questions?
btjil's support team is by your side 24 hours a day, 7 days a week. You can ask questions in Bengali or English. Get instant help via live chat or send an email — we'll respond as quickly as possible.
Live Chat
24/7 — in Bengali & English
Email Support
[email protected]
To log in to btjil or for any account-related assistance, go directly to the btjil Login page.