btjil's Privacy Policy

1. Introduction and Applicability

btjil operates a secure and reliable online casino and betting platform for users in Bangladesh. This privacy policy ("Policy") applies to all users of btjil's website, mobile interface, and all related services.

This policy describes how btjil collects personal information, the purposes for which it is used, who it may be shared with, and what rights you have as a user. By using our platform, you agree to the terms of this policy. Please read this policy carefully before using the service.

This policy applies only to adults — that is, individuals aged 21 or older. No information is knowingly collected from minors.

2. Information We Collect

btjil collects information in three main ways:

2.1 Information You Provide Directly

• Name and username
• Mobile number and email address
• Date of birth (for age verification)
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket number (for payment processing)
• Information provided during support contacts

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Date, time, and list of pages visited on the site
• Session duration and click patterns
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Transaction confirmations from payment providers (bKash, Nagad, Rocket)
• From fraud prevention and identity verification service providers
• Referral information from affiliate partners (where applicable)

3. Purposes of Using Information

btjil uses the collected information for the following lawful purposes:

1. Account Registration and Management — Creating new accounts, confirming logins, and maintaining account security.
2. Payment Processing — Completing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining transaction records.
3. Customer Service — Resolving user complaints and queries, and providing support via 24/7 live chat and email.
4. Fraud Prevention and Security — Detecting suspicious activity and preventing unauthorized access.
5. Legal Compliance — Complying with applicable laws and regulatory guidelines.
6. Service Improvement — Analyzing user experience to improve the quality of the platform.
7. Responsible Gaming — Identifying unusual or concerning gaming behavior and taking protective measures.
8. Bonuses and Promotional Benefits — Correctly applying welcome bonuses and VIP benefits.

4. Cookies and Tracking Technology

btjil uses cookies and similar technologies to ensure site functionality and improve user experience. There are three types of cookies:

• Essential Cookies: For storing login sessions, security tokens, and language preferences. The site cannot function properly without these.
• Functional Cookies: Remember your preferences and provide a personalized experience.
• Analytics Cookies: Monitor site usage and help identify performance issues.

You can manage cookies from your browser settings, but disabling essential cookies may cause some parts of the site to not work properly.

5. Information Sharing and Disclosure

btjil does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Partners: Information necessary to complete transactions with bKash, Nagad, and Rocket.
• Technology Service Providers: Trusted providers that assist with server hosting, cybersecurity, and platform operations.
• Fraud Prevention: Identity verification and fraud detection service providers.
• Legal Requirements: In response to court orders, legal proceedings, or valid requests from government authorities.
• Business Transfers: In the event of a merger or acquisition, provided the new owner is bound to uphold these same privacy standards.

All third-party partners have signed data protection agreements and are required to use information only for specified purposes.

6. Data Retention and Security

btjil takes industry-standard technical and administrative measures to keep your information secure:

• SSL (SSL/TLS) encryption — all data in transit is encrypted.
• Data at rest is also stored in encrypted form.
• Access controls — only authorized staff can access specific data.
• Regular security audits and vulnerability testing.
• Two-factor authentication for account protection.

Data is retained for as long as the account is active or as needed to provide the service. Even after account closure, certain information may be retained for a specified period to meet legal obligations.

7. Your Rights

As a btjil user, you have the following rights:

7.1 Right to Access

You can find out at any time what information btjil holds about you and the purposes for which it is being used.

7.2 Right to Rectification

If your information is inaccurate, you can request a correction.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted, though not all information may be deleted if there are legal obligations.

7.4 Right to Object to Processing

You can object to your information being used for marketing communications.

7.5 Right to Data Portability

You can request a copy of your information in a machine-readable format.

To exercise these rights, email [email protected] or contact us via live chat. btjil will process your request within a reasonable time.

8. International Data Transfers

btjil primarily processes data in Bangladesh or the Asia-Pacific region. If data is transferred to a third country, we ensure that adequate safeguards are in place in the destination country and include contractual protective clauses.

9. Child and Minor Users

btjil's services are only for individuals aged 21 or older. No personal information is knowingly collected from anyone under the age of 21. If we become aware that a minor has provided information, that information will be promptly deleted and the associated account will be closed.

If you believe a minor is using a btjil account, please notify us immediately at [email protected].

10. Third-Party Links and Services

btjil's platform may have connections to payment gateways or game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.). These third parties have their own privacy policies and btjil is not responsible for their data practices. We recommend that you read the relevant third party's privacy policy.

11. Responsible Gaming and Data Use

btjil places the highest priority on responsible gaming. By analyzing your gaming behavior data, we identify unusual patterns that may indicate problematic gaming. Information used for this purpose is solely for your protection and is never used in marketing or advertising.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Special Protection of Payment Information

Your financial information is of the utmost importance to us. To make payments on btjil you must use bKash, Nagad, or Rocket — the minimum deposit amount is ৳500. These payments are processed through the mobile wallet and your PIN or password is never stored on btjil's servers.

Transaction records are retained only for legal compliance and dispute resolution purposes.

13. Changes to This Policy

btjil may update this privacy policy when needed. For significant changes, we will post a notice on the platform and the date of the latest revision will be shown at the start of the policy. Continued use of the platform after changes means you are considered to have agreed to the updated policy.

14. Contact

For any questions or comments about this privacy policy, or any requests regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali and English

Our support team is committed to promptly resolving any privacy-related concerns you may have.